hero789 Privacy
Policy

1. Introduction

hero789 operates the online gaming platform accessible at hero789.live, offering live dealer casino games, slots, sports betting, bingo, and related services to players in the Philippines. As a responsible operator, hero789 takes the privacy and security of your personal data seriously. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements.

This policy applies to all personal data collected by hero789 through the hero789 website, mobile platform, customer support channels, and any other touchpoints through which you interact with hero789. It does not apply to third-party websites or services that may be linked from the hero789 platform — those are governed by their own privacy policies.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you create a hero789 account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address in the Philippines
• Email address
• Philippine mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and the Anti-Money Laundering Act, we collect:

• Copies of government-issued photo ID (passport, driver's license, SSS card, UMID, PhilHealth ID, or similar)
• Proof of address documents
• Source-of-funds documentation where required for large transactions
• Selfie or liveness verification images where required

2.3 Financial Data

When you make deposits or request withdrawals, we collect transaction details including payment method identifiers (e.g., GCash mobile number, bank account details), transaction amounts in Philippine Peso (₱), transaction timestamps, and transaction reference numbers. hero789 does not store full payment card numbers on its servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the hero789 platform, including game sessions, wager amounts, game outcomes, bonus usage, and account balance history. This data is required for regulatory compliance, dispute resolution, and responsible gaming monitoring.

2.5 Technical & Usage Data

We automatically collect certain technical data when you access the hero789 platform, including:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Referring URLs and session identifiers
• Cookie and tracking technology data (see Section 9)

2.6 Communications Data

When you contact hero789 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised. This data is used for quality assurance, training, and dispute resolution purposes.

3. How We Collect Your Data

hero789 collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you access and use the hero789 platform.
• From third parties — including identity verification service providers, payment processors (GCash, Maya, banks), fraud prevention services, and PAGCOR where required by regulation.

4. Purpose of Processing Your Data

hero789 processes your personal data for the following purposes:

1. Account management — to create, maintain, and secure your hero789 account.
2. Identity verification — to verify your age (21+) and identity in compliance with PAGCOR and AML regulations.
3. Payment processing — to process deposits and withdrawals in Philippine Peso via your chosen payment method.
4. Service delivery — to provide access to hero789's gaming products, including live dealer games, slots, sports betting, and bingo.
5. Regulatory compliance — to meet our obligations under PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act.
6. Responsible gaming — to monitor gaming activity and enforce responsible gaming tools, including deposit limits, session limits, and self-exclusion.
7. Customer support — to respond to your inquiries, resolve disputes, and improve our support services.
8. Marketing & promotions — to send you relevant offers and promotions, where you have consented to receive such communications.
9. Platform improvement — to analyze usage patterns and improve the hero789 platform , user experience, and security.
10. Fraud prevention — to detect and prevent fraudulent activity, cheating, and unauthorized access to the platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, hero789 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contract with you (account registration, payment processing, game delivery).
• Legal obligation — processing required to comply with PAGCOR regulations, AML laws, and other applicable Philippine legislation.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

hero789 does not sell or rent your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors — GCash, Maya, and banking partners to process your deposits and withdrawals.
• Identity verification providers — third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where required by law.
• IT and platform service providers — cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Game content providers — licensed game studios whose software powers games on the hero789 platform, to the extent necessary for game delivery and fairness auditing.
• Legal and professional advisors — lawyers, auditors, and compliance consultants where necessary for legal proceedings or regulatory compliance.

All third parties with whom hero789 shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act and are prohibited from using it for any purpose other than the specific service they provide to hero789.

7. Data Retention

hero789 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC data — retained for a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction records — retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs — retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support communications — retained for two (2) years from the date of the last interaction.
• Marketing consent records — retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, hero789 will securely delete or anonymize that data.

8. Data Security

hero789 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and hero789 servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hero789 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act and NPC regulations.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the hero789 platform. They help us recognize your device, remember your preferences, keep you logged in, and understand how you use the platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies — essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and basic functionality.
• Performance & analytics cookies — help us understand how players use the hero789 platform so we can improve it. Data collected is aggregated and anonymized.
• Functional cookies — remember your preferences such as language settings and display options to personalize your experience.
• Marketing cookies — used to deliver relevant promotional content. These are only set with your consent.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the hero789 platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by hero789:

• Right to be informed — the right to know what personal data hero789 collects and how it is processed (fulfilled by this Privacy Policy).
• Right of access — the right to request a copy of the personal data hero789 holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object — the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability — the right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the hero789 Data Protection Officer via live chat or email at [email protected]. hero789 will respond to verified requests within fifteen (15) business days in accordance with NPC guidelines.

11. Minors and Age Restriction

12. International Data Transfers

hero789 primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud infrastructure or game content providers — hero789 ensures that such transfers are conducted in compliance with the Data Privacy Act and that appropriate safeguards are in place, including contractual data protection clauses that meet NPC standards.

13. Changes to This Privacy Policy

hero789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, hero789 will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the hero789 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or hero789's data practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the hero789 platform
• Email: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.